Refund & Returns Policy

Eligibility for exchange:
– Returns/exchanges are accepted within 2 days of receipt of the product.
– All returned items must be in resalable unused new condition as it is was sent to customer with intact price tags and accompanied by a valid receipt.

Important :
– Items must be unworn, unwashed, and undamaged with original tags.
– Ensure correct items are handed to the delivery executive to avoid additional charges.
– Reuse original packaging for safe return.
– Exchange/return requests must be initiated within 2 days of receipt.
– Cancellations are allowed before shipment. If order shipped then no cancellations of order.
 
How to exchange :
– Email highenergy2024@gmail.com with your Order ID and reason for return/exchange.
 
Processing Time:
– Exchange requests are processed within 24-72 Working hours for pickup and replacement.
– Replacement shipping takes 3-7 business days after receiving the returned product by customer.
– Refunds are initiated within 4-7 business days upon receiving the returned product.
 
Refund Process:
– Full refunds are issued for products returned in original condition, including packaging and tags. And it will be refunded in original payment source as customer paid.
 
Refund Policy:
– For COD orders: Refunds can be issued as highenergy Gift Vouchers with an additional 5% off on the next order or refunded to the bank account via UPI/Razorpay.
– For prepaid orders: Refunds are processed securely transferred on original payment source account of customer.
 
Discounted Merchandise:
– Returns/exchanges for discounted items must be initiated within 2 days of receipt.
– Refunds for merchandise discounted over 40% are issued as Gift Vouchers only.
 
Exclusions:
– Products marked as non-returnable on the product page.
– sold on special discount or offer.
 
 Further Assistance:
– Email: highenergy2024@gmail.com for inquiries or assistance.