highenergy2024@gmail.com
Return & Refund Policy

 Eligibility for exchange:
- Returns/exchanges are accepted within 2 days of receipt of the product.
- All returned items must be in resalable unused new condition as it is was sent to customer with intact price tags and accompanied by a valid receipt.

Important :
- Items must be unworn, unwashed, and undamaged with original tags.
- Ensure correct items are handed to the delivery executive to avoid additional charges.
- Reuse original packaging for safe return.
- Exchange/return requests must be initiated within 2 days of receipt.
- Cancellations are allowed before shipment. If order shipped then no cancellations of order.
 
How to exchange :
- Email highenergy2024@gmail.com with your Order ID and reason for return/exchange.
 
Processing Time:
- Exchange requests are processed within 24-72 Working hours for pickup and replacement.
- Replacement shipping takes 3-7 business days after receiving the returned product by customer.
- Refunds are initiated within 4-7 business days upon receiving the returned product.
 
Refund Process:
- Full refunds are issued for products returned in original condition, including packaging and tags. And it will be refunded in original payment source as customer paid.
 
Refund Policy:
- For COD orders: Refunds can be issued as highenergy Gift Vouchers with an additional 5% off on the next order or refunded to the bank account via UPI/Razorpay.
- For prepaid orders: Refunds are processed securely transferred on original payment source account of customer.
 
Discounted Merchandise:
- Returns/exchanges for discounted items must be initiated within 2 days of receipt.
- Refunds for merchandise discounted over 40% are issued as Gift Vouchers only.
 
Exclusions:
- Products marked as non-returnable on the product page.
- sold on special discount or offer.
 
 Further Assistance:
- Email: highenergy2024@gmail.com for inquiries or assistance.

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